Help Center


Frequently Asked Questions

Is buying from Baubax secure?

Can I make changes or cancel my online order?

What forms of payment do you accept?

How will I know if my order is confirmed?

How to change the billing address?

Where do I enter the promo code while placing the order?

Can I combine multiple orders or add additional items to my order once it has been placed?

What is a Pre-order?

When will my pre-order for the Travel Pants be delivered?

What if I have a BauBax Jacket in my pre-order of Travel Pants ?

How will I know when my Pre-order has been processed for shipping?

Can I change my address for Pre-order?

Can I cancel my pre-order?

Why am I able to select 2 day shipping for my pre-order?

Where do you ship?

Do you offer duty free shipping?

I do not wish to accept the shipment due to customs taxes.

Do you offer express shipping / Can I expedite my order?

How soon do you ship the order?

How long will it take for my order to arrive?

Why was my order shipped separately?

How can I track my order?

Can I choose the courier to make the delivery of my order?

My package shows delivered but I have not received it.

I need to reschedule the delivery of the package

How do I change my shipping address?

Do you offer free shipping?

When placing an order, I get an error message stating that there has been an authorization failure. What went wrong?

Why was my payment declined?

Why is my payment verification taking so long?

Can I use more than one promo code on an order?

Why isn't my promo code working?

I forgot to add the promo code while placing the order. Can you apply it for me?

I wish to purchase a new stylus (pen) / pillow but can't find it online.

How does the pillow work?

Is the windbreaker water repellent?

Is the bomber suitable for tropical climates ?

Do all the jacket styles have all the 25 features ?

What is the difference between a windbreaker and bomber?

I did not receive an instruction manual with my order.

Are the jackets machine washable?

Do you accommodate tall sizes?

I need the instruction manual for BauBax jacket.

What material have you used for the Travel Pants?

How does this blend work in different weather conditions?

Wool feels itchy on my skin. Will these pants be itchy?

I have sensitive skin, should I be worried about bamboo rubbing against my skin?

Is it true that bamboo clothing is anti-microbial?

Are the pants water resistant?

Are the pants suitable for hiking or other such outdoor activities?

How have you ensured durability, especially in areas which are prone to tear or damage?

How many zippered pockets do your pants have?

Do women’s pants come with multiple inseam choices?

Will the front pockets be big enough for a passport/phone?

How should I wash my pants?

Will the pants shrink or stretch out?

Are your materials be ethically sourced?

Have you used Organic Bamboo? Are your pants free from harmful chemicals?

What about the pandas? Are you taking their natural habitats away from them?

Is the fabric natural & biodegradable? What is the impact on the environment?

Are the BauBax T-shirts also made of the same fabric as the BauBax Pants?